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Information about our stock availability, products and how to care for them.

Products & Sizing

When do the sales start for WRK?

Guarantee Christmas Delivery

What's going to be on sale?

What is the BFCM/ Holiday Return Window?

What is the BFCM/ Holiday Return Policy?

WRK Holiday Sales

How does sizing work for the WRK Tailored Suit Sets?

What are the Tailored Suit Set features?

What are the care instructions for the Tailored Suit Sets?

Does the WRK Tailored Suit Set come with both the jacket and pants?

WRK Tailored Suit Sets

What is your Return Policy?

Is a return label provided for returns?

Can I return items if I change my mind?

Can I return Final Sale items?

Will I get charged for return shipping?

Oh no! The return window has passed. Can I still make a return?

How long is the processing time for returns?

How do I get a new label?

Can I return more than one order in the same parcel?

What would cause my return to be denied?

Returns

Do you offer refunds?

How long will my refund take to be received?

I don't see a refund from WRK. Where is my refund?

Refunds

What is your Exchange Policy?

Can you ship my exchange right away?

Exchanges

Returns & Refunds

How do I create an account?

How do I make changes to my account information or email address?

I can't sign in to my account! What do I do?

How do I make sure WRK emails come to my regular inbox?

How can I unsubscribe from emails?

How can I deactivate/close my account?

Accounts

What is the WRK shipping policy?

How do I qualify for free shipping?

Does WRK ship internationally?

Does WRK ship to PO Boxes and APO/FPO Shipping?

How can I track my WRK order?

When will my package arrive?

Help! The tracking information says delivered, but I haven't received my package.

My package was returned to sender. What should I do?

Shipping

I am experiencing a cart or checkout issue and cannot place my order.

I haven't received an order confirmation. What should I do?

Where can I find my order number?

How can I get an update on my order?

What if I place an order and WRK doesn't have the item in stock?

An item is missing from my order. What should I do?

I received a defective item. What should I do?

I received an incorrect item. What should I do?

Can I place an order via email or phone?

I entered my address incorrectly. Can I update it?

Can I add an item to my order after I placed the order?

I placed two orders. Can you ship them together?

Can I cancel my order?

I accidentally placed 2 orders. Can I cancel one?

Changes & Cancellations

Which payment types do you accept?

Will you charge sales tax on my order?

Payments

Orders

I signed up to the newsletter but didn't receive my discount. What should I do?

I signed up for texts, but haven't received my discount. What do I do?

How do I use a discount code?

Why is my discount code not working?

Can I use more than one discount code?

Are there any restrictions for promotions?

Do you offer gift cards?

Discounts & Gift Cards

What if I'm in between sizes?

How can I measure myself to get the most accurate sizing?

The clothes didn't fit. What next?

How do I know if my shirt is Slim Fit or Regular Fit?

Do you offer extended sizes (big & tall)?

Do you offer any customization options for shirt length or sleeve length?

Why do the shirts I bought in the same size have different fits? I bought two shirts in X size. Why do the fits feel different on both of them?

How can I find more of X style of shirt?

I'm getting married. How can I confirm inventory for the products I and/or my groomsmen will need?

The item I want is out of stock. Can I pre-order?

I want to exchange but the size/color is out of stock. Can I choose a different size/color?