Also, check out our full Shipping & Return Policy.

<div data-block="true" data-editor="157m2" data-offset-key="c9cd6-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="c9cd6-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="c9cd6-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: &quot;Times New Roman&quot;, Times, serif; font-size: 16px;">We process and ship packages Monday through Friday via UPS to all 50 states within the US. Our processing time is between 1-3 business days, depending on order volume.</span></span></div></div><div data-block="true" data-editor="157m2" data-offset-key="90b0v-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="90b0v-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="90b0v-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: &quot;Times New Roman&quot;, Times, serif; font-size: 16px;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="157m2" data-offset-key="e82n9-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="e82n9-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="e82n9-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: &quot;Times New Roman&quot;, Times, serif; font-size: 16px;">Orders over $100 receive free ground shipping. We also offer expedited shipping options: 3 days, 2 days and 1 day. Please note UPS only delivers on weekdays.</span></span></div></div><div data-block="true" data-editor="157m2" data-offset-key="3uoc8-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="3uoc8-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="3uoc8-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: &quot;Times New Roman&quot;, Times, serif; font-size: 16px;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="157m2" data-offset-key="fbh0g-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="fbh0g-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="fbh0g-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: &quot;Times New Roman&quot;, Times, serif; font-size: 16px;">We do not ship internationally at this time.</span></span></div></div><div data-block="true" data-editor="157m2" data-offset-key="dofie-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="dofie-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="dofie-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: &quot;Times New Roman&quot;, Times, serif; font-size: 16px;">For more information check out the shipping section of our&#xA0;</span></span><span style="font-family: &quot;Times New Roman&quot;, Times, serif; font-size: 16px;"><a href="https://wrkny-helpcenter.gorgias.help/en-US/articles/shipping-73014" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important;" target="_blank"><span data-offset-key="dofie-1-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">help center</span></span></a></span><span data-offset-key="dofie-2-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: &quot;Times New Roman&quot;, Times, serif; font-size: 16px;">.</span></span></div></div><hr><main id="isPasted" style="box-sizing: inherit; display: block; overflow-wrap: break-word; color: rgb(22, 22, 22); font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: medium; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p data-offset-key="7vs68-0-0" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px;"><span style="box-sizing: inherit; font-family: &quot;Times New Roman&quot;, Times, serif; font-size: 16px;">Also, check out our full <a href="https://wrkny.com/shipping-and-returns" rel="noopener noreferrer" style="box-sizing: border-box; background-color: transparent; color: rgb(74, 141, 249); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s; -webkit-font-smoothing: antialiased;" target="_blank">Shipping &amp; Return Policy</a>.</span></p></main>

What is the WRK shipping policy?

Standard Shipping is FREE on all U.S. purchases of $100 and over (excluding taxes). Orders below the free shipping minimum are charged a flat fee of $10 for ground shipping. For a full breakdown of available shipping methods and prices, check out our

<p><span style="font-family: &apos;Times New Roman&apos;,Times,serif;">Standard Shipping is FREE on all U.S. purchases of $100 and over (excluding taxes).</span></p><hr><p><span style="font-family: &quot;Times New Roman&quot;, Times, serif; font-size: 16px;">Orders below the free shipping minimum are charged a flat fee of $10 for ground shipping. For a full breakdown of available shipping methods and prices, check out our <a href="https://wrkny.com/shipping-and-returns" id="isPasted" rel="noopener noreferrer" style="box-sizing: border-box; background-color: transparent; color: rgb(74, 141, 249); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s; font-family: &quot;Times New Roman&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; -webkit-font-smoothing: antialiased;" target="_blank">Shipping &amp; Return Policy</a></span><span style="color: rgb(22, 22, 22); font-family: &quot;Times New Roman&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">.</span></p>

How do I qualify for free shipping?

We currently only ship within the United States. Want to see our products in another region? Please reach out to let us know!Also, sign up to our newsletter to get the latest updates on our available shipping regions.

<p><span style="font-family: &apos;Times New Roman&apos;,Times,serif;">We currently only ship within the United States.</span></p><hr><p><span style="font-family: &apos;Times New Roman&apos;,Times,serif;">Want to see our products in another region? Please reach out to let us know!<br>Also, sign up to our newsletter to get the latest updates on our available shipping regions.</span></p>

Does WRK ship internationally?

We happily ship to PO boxes, as well as APO/FPO addresses via SurePost. Please note shipping times may be longer depending on the delivery location.

<p id="isPasted"><span style="font-family: &apos;Times New Roman&apos;,Times,serif;">We happily ship to PO boxes, as well as APO/FPO addresses via SurePost. Please note shipping times may be longer depending on the delivery location.</span></p>

Does WRK ship to PO Boxes and APO/FPO Shipping?

Once your order ships, you will receive a shipment email with your tracking number. Make sure to check your junk/spam folder for this email. Also, please allow up to 24 hours for the tracking information to update through our carrier's portal. If you

<p><span style="font-family: &apos;Times New Roman&apos;,Times,serif;">Once your order ships, you will receive a shipment email with your tracking number. Make sure to check your junk/spam folder for this email.</span></p><p><span style="font-family: &apos;Times New Roman&apos;,Times,serif;">Also, please allow up to 24 hours for the tracking information to update through our carrier&apos;s portal.</span></p><hr><p><span style="font-family: &apos;Times New Roman&apos;,Times,serif;">If you have an account and were logged in when placing your order, you can also track your order in your &quot;My Account&quot; tab.</span></p><p><span style="font-family: &apos;Times New Roman&apos;,Times,serif;">Have a question about our processing time? Check out this article: </span><span style="font-family: &apos;Times New Roman&apos;,Times,serif;"><a href="https://wrkny-helpcenter.gorgias.help/en-US/what-is-the-wrk-shipping-policy-258628">WRK Shipping Policy</a></span></p><p><span style="font-family: &apos;Times New Roman&apos;,Times,serif;">Haven&apos;t received an update on your order after 3 business days? Please&#xA0;</span><span style="font-family: &apos;Times New Roman&apos;,Times,serif;"><a href="https://wrkny-helpcenter.gorgias.help/en-US/contact">reach out</a></span><span style="font-family: &apos;Times New Roman&apos;,Times,serif;">&#xA0;and we&apos;ll be happy to assist.</span></p>

How can I track my WRK order?

Once you place an order, it takes 1-3 business days for processing. Our processing center is based in sunny Los Angeles, so delivery will usually be between 3-7 business days.

<p><span style="font-family: &apos;Times New Roman&apos;,Times,serif;">Once you place an order, it takes 1-3 business days for processing. Our processing center is based in sunny Los Angeles, so delivery will usually be between 3-7 business days.</span></p>

When will my package arrive?

Be sure to check the area around your home, and with your neighbors or doorman. If you haven't found your package, we would be happy to either replace the package or offer a full refund. Please reach out to our customer support team via the contact f

<p><span style="font-family: &apos;Times New Roman&apos;,Times,serif;">Be sure to check the area around your home, and with your neighbors or doorman.</span></p><p><span style="font-family: &apos;Times New Roman&apos;,Times,serif;">If you haven&apos;t found your package, we would be happy to either replace the package or offer a full refund.&#xA0;</span><span style="font-family: &apos;Times New Roman&apos;,Times,serif;">Please reach out to our customer support team via the&#xA0;</span><span style="font-family: &apos;Times New Roman&apos;,Times,serif;"><a href="https://wrkny-helpcenter.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact form</a></span><span style="font-family: &apos;Times New Roman&apos;,Times,serif;">&#xA0;for help.</span></p>

Help! The tracking information says delivered, but I haven't received my package.

If your order was returned to sender, it was likely caused by a number of issues. You can check your tracking history for details that might explain what exactly went wrong in this case. These orders eventually make their way back to our warehouse, w

<p><span style="font-family: &apos;Times New Roman&apos;,Times,serif;">If your order was returned to sender, it was likely caused by a number of issues. You can check your tracking history for details that might explain what exactly went wrong in this case. These orders eventually make their way back to our warehouse, which are reported to us and we reach out to ask for your preference of a refund or for the order to be re-sent.</span></p><p><span style="font-family: &apos;Times New Roman&apos;,Times,serif;">If you notice your order is being returned to sender before it reaches our warehouse, please reach out to our&#xA0;<a href="https://wrkny-helpcenter.gorgias.help/en-US/contact">customer service team</a> with your order number as soon as you can.</span></p>

My package was returned to sender. What should I do?

Need some extra help? Our customer service agents are here to assist!

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About Us

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Orders are dispatched within 3 business days, and delivered within 6 business days.

Shipping

How does sizing work for the WRK Tailored Suit Sets?

What are the Tailored Suit Set features?

What are the care instructions for the Tailored Suit Sets?

Does the WRK Tailored Suit Set come with both the jacket and pants?

WRK Tailored Suit Sets

What is your Return Policy?

How do I initiate a return? (for refund or exchange)

Is a return label provided for returns?

Can I return items if I change my mind?

Can I return a sale item?

Will I get charged for return shipping?

Oh no! The return window has passed. Can I still make a return?

How long is the processing time for returns?

How do I get a new label?

Can I return more than one order in the same parcel?

What would cause my return to be denied?

Returns

Do you offer refunds?

How long will my refund take to be received?

I don't see a refund from WRK. Where is my refund?

Refunds

What is your Exchange Policy?

Can you ship my exchange right away?

Exchanges

Returns & Refunds

How do I create an account?

How do I make changes to my account information or email address?

I can't sign in to my account! What do I do?

How do I make sure WRK emails come to my regular inbox?

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How can I deactivate/close my account?

Accounts

I am experiencing a cart or checkout issue and cannot place my order.

I haven't received an order confirmation. What should I do?

Where can I find my order number?

How can I get an update on my order?

What if I place an order and WRK doesn't have the item in stock?

An item is missing from my order. What should I do?

I received a defective item. What should I do?

I received an incorrect item. What should I do?

Can I place an order via email or phone?

I entered my address incorrectly. Can I update it?

Can I add an item to my order after I placed the order?

I placed two orders. Can you ship them together?

Can I cancel my order?

I accidentally placed 2 orders. Can I cancel one?

Changes & Cancellations

Which payment types do you accept?

Will you charge sales tax on my order?

Payments

Orders

I signed up to the newsletter but didn't receive my discount. What should I do?

I signed up for texts, but haven't received my discount. What do I do?

How do I use a discount code?

Why is my discount code not working?

Can I use more than one discount code?

Are there any restrictions for promotions?

Do you offer gift cards?

Discounts & Gift Cards

What if I'm in between sizes?

How can I measure myself to get the most accurate sizing?

The clothes didn't fit. What next?

How do I know if my shirt is Slim Fit or Regular Fit?

Do you offer extended sizes (big & tall)?

Do you offer any customization options for shirt length or sleeve length?

Why do the shirts I bought in the same size have different fits? I bought two shirts in X size. Why do the fits feel different on both of them?

Sizing

How can I find more of X style of shirt?

I'm getting married. How can I confirm inventory for the products I and/or my groomsmen will need?

The item I want is out of stock. Can I pre-order?

I want to exchange but the size/color is out of stock. Can I choose a different size/color?